VAT Faq's

1. Q: What will the 5% VAT be charged on?

E.g: Below table is indicative room charge for 5 star hotel

Description Room Rate + Service Charge
Room Rate 1,000
10% Municipality Fee 100
10% Service Charge 100
Gross room rate 1,200
Tourism Dirham 20
Sub-Total 1,220
5 % VAT 1100 x 5% = 55
Grand Total 1,275
A: VAT will be applied on Room rate + service charge as demonstrated in the above table.

2. Q: Is VAT charged on customs duties?

A: VAT will be charged on the final amount including custom duties. Import VAT can be recovered as per the VAT regulations.

3. Q: Will VAT be applied on payments received in 2017 for 2018 bookings?

A: Any bookings for supply of goods and services to be delivered in 2018 will be subject to VAT. VAT will also be applicable on long term stays in 2018 (and onwards) whether or not the contract was signed prior to the issue or implementation of the law. Please refer to article (70) of the Cabinet Decision No.

(52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax.

By way of an example, VAT will be applicable in the following scenarios:

a. Reservations made for 2018 before the official VAT announcement.

b. Reservations made for 2018 after VAT announcement.

c. Long term stay guests before VAT announcement continuing their stay in 2018.

4. Q: In cases where some units are owned and leased out by non-licensed persons, how is VAT going to be charged?

A: VAT will be charged in the same manner as a licensed business/person. Any business/person having taxable supplies over AED 375,000 over the last 12 months should register and account for VAT on all supplies after registration, even if the person is not duly licensed to conduct activity.

5. Q: Is VAT applicable to below services?

a. Tourist Visa. The Tourist Visa fee will be subject to a cabinet decision on Government fees. However, any third party services relating to processing and issuance of tourist visas are subject to VAT.
b. Local private transport (Hotel transportation for guests). This follows the Exempt rule, so the customer shall not be charged VAT, except as otherwise set out in article (45) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
c. Complimentary services. If a complimentary service is funded by the Hotel and is provided to the guest without any consideration, then it is not taxable. Please refer to article (28) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
d. No show and cancelled bookings.are taxable so long as funds have been received by the hotel.
e. House Use (Rooms used by hotel staff for free). VAT on house-use depends on the details of the nature of accommodation provided. Please refer to article (53) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
f. Rebate/discount.The price of goods and services may be reduced by the value of the discount and then VAT will be applied to the post discount rate. Please refer to article (28) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
g. Redemption of Loyalty points /Rewards.This is typically taxable but dependent on the nature of the loyalty program, whether the reward points have been purchased or granted for no consideration.
h. Sales Offers for Free night stays (e.g. Pay for 2 nights stay for 3). The price of goods and services may be reduced by the value of the discount. Please refer to article (28) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
i. Reservations from Government entities.Taxable.
j. Barter agreement. Taxable at the market value of the goods or services. Please refer to article (25) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax.
k. Outsourced staff/ Shared services.Taxable.
l. FOC Items (Free of Charge). Similar treatment as rebates, discounts and complimentary. Depends on the nature of the FOC and how it has been granted. Please refer to article (28) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
m. Incentives/Commission to third party (Local and overseas).Taxable.
n. Security Services/ Valet/Contract staff. Taxable.
o. Housekeeping / Engineering/Catering services to the leased outlets inside the hotels. Taxable.

6. Q: Is VAT applicable on advance payments immediately or at the time the service is availed?

A: VAT will be applicable on advance payments immediately. As an exception, VAT on advance payments received in 2017 for 2018 bookings will be payable in 2018. Please refer to article (25&26) of the Federal Decree-Law No. (8) of 2017 on Value Added Tax

7. Q: Is VAT applicable on refundable deposits?

A: If a deposit is completely refundable, it is not subject to VAT. If there is any administration fee included in the refund, the administration fee is taxable.

8. Q: Is VAT applicable on MICE businesses?

A: MICE businesses are subject to VAT, however a refund scheme for foreign businesses is detailed at article (67) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax

9. Q: Implication of VAT on 1St January 2018 for Hotel

On New Year's Eve 31-Dec-2017, hotels will be operating beyond midnight and as such bills will be produced during early hours of 1-Jan-2018. Are these charges subject to VAT?

A: VAT shall be applicable at the earlier of:

a.The time of opening of the business on 1 January 2018.

b.7AM on 1 January 2018.

10. Q: Is VAT applicable on long term leases? In light of residential leases being exempt from VAT, how are hotel leases going to be treated?

A: Stays in hotels are taxable irrespective of length of stay

11. Q: In cases when goods and services are supplied on a daily basis, but invoicing is done on a quarterly basis, when is VAT recorded? At the time of issuing the invoice or monthly?

A: At the time of issuing the invoice. Please refer to article (25&26) of the Federal Decree-Law No (8) of 2017 on Value Added Tax.

12. Q: Is it mandatory to mention the VAT registration number on the invoices/pro-forma/quotation?

A: Tax Registration Number has to be mentioned on invoices for all registrants.

Q: Integration of VAT software with Hotel PMS & Back office

As per the VAT regulations every establishment has to purchase the VAT software approved by the FTA and to be linked with back office (accounting software). As the Hotels are using two systems (E.g Opera(Front office) & Sun system (Back office),In this case which one to be linked (Opera shows full transactions and the back office shows the summary).

A: DTCM will update the industry as soon as further information has been in relation to the software integration.

13. Q: Clarity on payment cycle & method, as well as list of violations.

A: Payment cycle is dependent on Tax periods which are allocated to each entity as per its turnover. Method payment shall be electronic. Administrative penalties are listed in the Cabinet Decision no. 40 of 2017 on www.tax.Government.ae

Tables of Violations and Administrative Penalties
Appendix to the Cabinet Decision No. (40) Of 2017

Table (1): Violations and Administrative Penalties related to the Implementation of the Federal Law
No. (7) of 2017 on Tax Procedures Administrative Penalty (AED) Description of Violation
Description of Violation Administrative Penalty (AED)
1 The failure of the person conducting Business to keep the required records and other information specified in Tax Procedures Law and the Tax Law (10,000) for the first time. (50,000) in case of repetition.
2 The failure of the person conducting Business to submit the data, records and documents related to Tax in Arabic to the Authority when requested. (20,000)
3 The failure of the Taxable Person to submit a registration application within the timeframe specified in the Tax Law. (20,000)
4 The failure of the Registrant to submit a deregistration application within the timeframe specified in the Tax Law (10,000)
5 The failure of the Registrant to inform the Authority of any circumstance that requires the amendment of the information pertaining to his tax record kept by Authority. (5,000) for the first time.
(15,000) in case of repetition
6 The failure of the person appointed as a Legal Representative for the Taxable Person to inform the Authority of his appointment within the specified timeframe. The penalties will be due from the Legal Representative's own funds. (20,000)
7 The failure of the person appointed as a Legal Representative for the Taxable Person to file a Tax Return within the specified timeframe. The penalties will be due from the Legal Representative's own funds. (1,000) for the first time.
(2,000) in case of repetition within (24) months.
8 The failure of the Registrant to submit the Tax Return within the timeframe specified in the Tax Law. (1,000) for the first time.
(2,000) in case of repetition within (24) months.
9 The failure of the Taxable Person to settle the Payable Tax stated in the submitted Tax Return or Tax Assessment he was notified of, within the timeframe specified in the Tax Law. The Taxable Person shall be obligated to pay a late payment penalty consisting of:
- (2%) of the unpaid tax is due immediately once the payment of Payable Tax is late;
- (4%) is due on the seventh day following the deadline for payment, on the amount of tax which is still unpaid.
- (1%) daily penalty charged on any amount that is still unpaid one calendar month following the deadline for payment with upper ceiling of (300%).
10 The submittal of an incorrect Tax Return by the Registrant. Two penalties are applied:
1. Fixed penalty of:(3,000) for the first time.(5,000) in case of repetition

2. Percentage based penalty shall be applied on the amount unpaid to the Authority due to the error and resulting in a tax benefit as follows:

- (50%) if the Registrant does not make a voluntary disclosure or he made the voluntary disclosure after being notified of the tax audit and the Authority has started the tax audit process, or after being asked for information relating to the tax audit, whichever takes place first.

- (30%) if the Registrant makes the voluntary disclosure after being notified of the tax audit and before the Authority starts the tax audit.

- (5%) if the Registrant makes a voluntary disclosure before being notified of the tax audit by the Authority.
11 The Voluntary Disclosure by the Person/Taxpayer of errors in the Tax Return, Tax Assessment or Refund Application pursuant to Article 10 (1) and (2) of the Tax Procedures Law. Two penalties are applied:
1. Fixed penalty of: (3,000) for the first time.(5,000) in case of repetition

2. Percentage based penalty shall be applied on the amount unpaid to the Authority due to the error and resulting in a tax benefit as follows:

- (50%) if the Person/Taxpayer makes a voluntary disclosure after being notified of the tax audit and the Authority starting the tax audit or after being asked for information relating to the tax audit, whichever takes place first.

- (30%) if the Person/Taxpayer makes the voluntary disclosure after being notified of the tax audit but before the start of the tax audit

- (5%) if the Person/Taxpayer makes voluntary disclosure before being notified of the tax audit by the Authority.
12 The failure of the Taxable Person to voluntarily disclose errors in the Tax Return, Tax Assessment or Refund Application pursuant to Article 10 (1) and (2) of this the Tax Procedures Law before being notified that he will be subject to a Tax Audit Two penalties are applied:
1. Fixed penalty of:(3,000) for the first time.(5,000) in case of repetition
2. (50%) of the amount unpaid to the Authority due to the error resulting in a tax benefit for the Person/Taxpayer.
13 The failure of the Person conducting Business to facilitate the work of the Tax Auditor in violation of the provisions of Article (21) of the Tax Procedures Law. (20,000)
14 The failure of the Registrant to calculate Tax on behalf of another Person when the registered Taxable Person is obligated to do so under the Tax Law. The Registrant shall be obligated to pay a late payment penalty consisting of:
- (2%) of the unpaid tax is due immediately once the payment of Payable Tax is late;

- (4%) is due on the seventh day following the deadline for payment, on the amount of tax which is still unpaid.

- (1%) daily penalty charged on any amount that is still unpaid one calendar month following the deadline for payment with upper ceiling of (300%).
15 A Person not accounting for any tax that may be due on import of goods as required under the Tax Law. (50%) of unpaid or undeclared tax.
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Dubai

121 Dubai Visa

331 Reviews
Visa processing time:
Normal 3-4 Working Days
Easy Documentation
Embassy Submission
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DESCRIPTION
With some exceptions for GCC nationals and people touring from 33 countries spread across America, Europe, and Far East who are eligible for a visa on arrival, a valid visa – otherwise - is obligatory for all visitors to the UAE. The UAE visa is in the form of electronic visa. There are different types of visas, and the visitor’s purpose of entry usually determines the sort of visa that one should apply for. In fact, the prerequisites and documentation procedures vary from one visa service to another. With that being said, there are certain conditions that apply to all Dubai visa services. For instance, in order to apply for a Dubai visa online, the applicant, along with holding a valid passport, must ensure that he has not been barred from entering the UAE or deported from the country.

Our dedicated team of visa consultants boasting an exemplary track record in dealing with all types of services related to visa UAE is here to help you. With an extensive and up-to-date knowledge of immigration rules and regulations, we at Rayna Tours specialize in varied aspects of visa application, let it be business, 14-day, 30-day, 90-day or 96 hour visa. Whether you plan to travel Dubai or already settled here and want your family or friends to join you, taking advantage of our on time visa service Dubai will eliminate hassles and ease your chances of obtaining your Dubai tourist visa application within a minimal time frame. Besides guiding you through the visa procedures from start to end, we also offer proficient assistance in applications to extend your stay in the UAE.

Special Note : An amount of 50 to 100 AED will be charged extra as per visa type if Air Ticket / Hotel not booking with Rayna Tours.
Visa Documents

Visitor's Document:
Your Dubai visa process starts once we receive the clear scanned copies of your following documents: 
  • Passport size Photograph
  • Passport front page
  • Passport last page
  • Passport page with exit stamp, if you’ve visited Dubai before
  • Confirmed return air tickets

Special Note
  • The validity of passport should be minimum 6 months.
  • The passport should not be in hand written format.
  • The documents submitted should not be blurred or weary.
  • If any of the above requirements are not matching with your current situation you may contact us at inquiry@raynatours.com.

Guarantor's Document:

Documents for Visitors with Guarantor In UAE.

  • Guarantor’s Passport copy and visa page copy (both valid for minimum 3 months).
  • A security cheque of AED 5500 for each visa, this cheque will be used only if the visitor is absconded.
  • Last month Bank statement supporting the cheque drawn from the same account with good transactions in it.


Documents for Visitors with NO Guarantor in UAE.

  • Family visitors may not need to put any deposit instead they can make the Hotel / Airline / Tour booking with us with best guaranteed prices.
  • Individual visitors may need to put deposit and this may vary for each nationality, please contact us for more information through live chat or email us at inquiry@raynatours.com.
  • Individual visitor may have to deposit an Amount of 5500 AED as a Security Deposit. ThisEntire amount will be returned back to you after your Exit from the Countryonce we will receive the scanned passport page showing the exit stamp of UAE.This is done to ensure that there are no Travelers who stay back/abscond evenafter the duration mentioned in his/her Visa is over.

Special Note:

  • You may book the return ticket and hotel with us at special prices.
  • Indian nationality passengers may not need to submit guarantee documents once reviewed by our visa team.
  • For passengers travelling in families with kids may not need to submit guarantee documents.
  • Passengers who have already reserved hotel, excursions with RTT need not to provide any guarantee documents.

HOW TO APPLY
If you’re not a national of any GCC country, then you would require a Visa for Dubai and Rayna tours makes it extremely easy and hassle- free. Having a previous travel record and no criminal history in the last five years makes you eligible for the Dubai visa. In case you haven’t traveled abroad, furnishing the financial records of business, profession or employment or an Invitation from immediate family member residing in UAE on family status, makes you eligible for the Dubai Visa.

To obtain quick Dubai Visa, simply follow the 3 step procedure with Rayna:

1. Fill up our simple online visa application form asking for your name, nationality, primary contact address, travel date etc.

2. Submit clear scanned documents relevant for visa processing

3. Make payment through our secured gateway using a credit card


Alternatively, you can also get in touch with us via email at inquiry@raynatours.com or simply call us on +971 4 297 9978 with your requirements and other representative will take care of everything for you. For alternate payment methods, you can use bank transfer, PayPal or cash deposit to enjoy all our services.

Once your application is submitted, it is reviewed initially by our expert panel, and in case necessary, we’ll request you to make changes to amend the application ideal with additional information. Please keep additional details such as airline ticket, guarantor’s documents, or voucher indicating hotel booking ready with you. If all the steps are duly followed, we promise to get your visa submitted and processed in the least time.
FAQ

  • Is it mandatory for me to obtain a visa to enter Dubai as well as UAE? 
Visa is mandatory for all non-UAE citizens to travel to UAE. Nevertheless, this is not applicable for citizens of the GCC nations, such as Saudi Arabia, Bahrain, Qatar, Kuwait, and Oman.
 
  • Do infants and kids require visa to enter UAE? 
All infants as well as kids traveling with their non-UAE citizen parent will require a visa to enter the UAE.
 
  • Who are eligible for visa on arrival in Dubai? 
No prior arrangement for visa is required for nationals visiting to Dubai from certain European, North American, and Far East countries. These include Australia, Austria, Belgium, France, France, Germany, Iceland, Hong Kong, Singapore, Japan, Malaysia, Portugal, UK, and USA, among others. Since the list of visa-waiver countries is subject to change, be sure to inquire with your local embassy or airlines service provider to update yourself on the latest visa policies, before your visit to Dubai.
 
  • How should I apply for a Dubai visa from another country? 
You can do this by applying online. On your behalf, your relative or friend in the UAE can also apply for a visa.
 
  • What are the different types of visa that I can apply for in UAE? 
Depending on the duration or number of days you wish to spend in UAE, different types of visas include tourist visa, transit visa, and visit visa.
 
  • What are the benefits of applying for visa through Rayna Tours?
By contacting Rayna Tours for your visa application needs, you can eliminate the need for a local sponsor in the UAE 
Minimal documentation 
Quick processing is another of the key highlights. In most case, the visa processing takes only three to four working days. 
No cash deposit is required 
Since a paper visa is given before the departure, this helps you for an unperturbed entry to UAE. 
Emergency visa services made available 

  • What are the documents required to apply for electronic UAE visa? 
For your electronic visa, you’ll have to submit passport-size colour photo, along with a scanned copy of your passport with minimum six months validity at the time of travel.
 
  • Before how many days of my intended visit to Dubai, I must apply for visa? 
Though it will take only 3 to 4 working days for the processing of your visa, it is recommended to apply for visa in advance. This will help for on-time processing of visa while assuring you of a hassle-free travel to UAE. 

  • Can I book my ticket before applying for visa? 
Yes, you can book your tickets to Dubai before applying or processing of visa.
 
  • Does UAE visa allow both entry and exit from airports in UAE? 
Valid visa enables for both entry and exit from pasting all UAE’s  airports.
 
  • How many days will it take to get a visa? 
Visa processing usually take 3 to 4 working days. But this largely depends on the prompt submission of required documents as well as the meeting of eligibility norms. Since a paper visa is given before the departure, this helps you for an unperturbed entry to UAE.
 
  • How about visa application fee? 
To inquire about your visa application fee or discuss any visa-related query, call our travel experts on +971-4-2699900 or +971-4-2699905 or email to info@raynatours.com. We’ll promptly respond to your questions on visa.
 
  • Is it possible for me to track the status of my visa application? 
Upon the successful filling out of the visa application form, we’ll send you an authentication email, along with a link. This, in turn, will enable you to check the status of your visa application. You can also get in touch with our visa agents to know your visa application status.
 
  • Is visa fee refunded in case my application is rejected? 
This is not possible, as the UAE immigration authority do not recompense for the rejected visa applications.
 
  • Can I know the reason of visa rejection? 
No. The UAE immigration authorities, at most, do not reveal the reasons for the refusal of a visa.
 
  • Can I reapply for visa? 
Yes, you can apply for visa again, provided you carefully meet qualifying norms.
 
  • What is the mode of receiving visa?
Once your visa is processed, it will be sent to your email. 
 
  • Is it sure that I would enter UAE if I apply and get visa? 
This depends on the immigration authorities’ decision based on the verification of your documents as well as certain other criteria at the point of entry. 
 
  • What are the consequences of extended stay without the renewal of visa in UAE? 
Besides facing legal actions and payment of hefty overstay penalty, you may not be apply for UAE visa in future. 

REVIEWS
fa spanstar5.0/5.0
331

Dubai Long Term Visa in 2 working Day

I was looking for Dubai long term visa in short time , searched in Google and found Rayna Tours, met with Sumit Singh. He provided clear information about requirements, documents and process perfectly and got visa in two days.. thanks to him and Rayna ,smooth excellent experience in such a short time.

5.0/5.0

Dubai Visa

I have applied Dubai visit visa for one of my friend from India.They have guided me perfectly and the documentation and payment mode was very easy and above all I received the visa very next day. I would like to recommend this company for Dubai based activities and visa services.

5.0/5.0

Dubai Visa

Ms Sharayu assisted me with the Dubai Visa. She is very attentive and professional. I got my visa in a week. Thank you!

5.0/5.0

Appreciation

I just wanted to express how much I appreciate your services with special mention of Ms.Khusbu, she is such a generous, kind person.Always ready to help and give best advices regarding ticketing ,tours,travels etc.She is very good in follow ups.I really commend the prompt service provided by Ms. Khusbu.Thank you for all your help and advice. In the absence of Ms.Khusbu ,Ms.Linda is the one who is giving her valuable advices and prompt services. I must say that Rayna Tours and Travels has a very dynamic team of advisors who are very much dedicated towards their jobs. Thank you again all of you . Cheers Regards Pankaj Gairola 0565484025

5.0/5.0

Rayna Tours & Visa Services are the best in UAE

Rayna Visa Services are amazing, very quick "1 day maximum", accurate and they are supportive, knowledgeable and transparent about the cost, invoices and all paper work. Really I will make visa only through Rayna Visa Services. Also I tried their Safari before and it's one of the best quality in UAE.

5.0/5.0

No Reviews Available
VISA INFO

On Arrival Visa Country

Austria Australia Belgium
Switzerland Germany Denmark
Spain Finland France
United Kingdom Greece Hong Kong
Ireland Iceland Italy
Japan South Korea Liechtenstein
Luxembourg Latvia Monaco
Malaysia Netherlands Norway
New Zealand Portugal Sweden
Singapore United States VATICAN CITY STATE (HOLY SEE)
SAN MARINO BRUNEI Andorra

Restricted Visa Country

Andorra Antigua and Barbuda Albania
Pakistan Bangladesh
TERMS & CONDITIONS
TERMS & CONDITIONS (INTERNATIONAL VISA SERVICES) 

These terms and conditions form the legal basis for Rayna Tours’ international visa services. By submitting your visa application through www.raynatours.com, you give your irrevocable consent to access our website and book our visa packages in line with and as per the following terms, which comprise the entire agreement between you (customer, client or applicant) and Rayna Tours LLC. So, we request you to read and carefully comprehend all the requirements and restraints stipulated herein, before you choose Rayna Tours LLC for international visa services.  

1. Scope & Procedures 

Rayna Tours provides all individuals (mainly UAE residents), except for Qatar & Azerbaijan nationals, who wish to travel to a foreign country with professional visa services. In this capacity, our specialist visa consultants accurately help clients to choose the most appropriate visa package, handle all documentation, and submit application on their behalf at the respective country’s consulate, thus ensuring the approval of visa in a timely manner. 

However, Rayna Tours shall not be held liable if a consulate or embassy makes a delay or fail to approve the visa for any reason that includes but not limited to: 

(i) Incomplete application forms 
(ii) Error or omission of information  
(iii) Missing or ambiguity of valid supporting documents 
(iv) Non-booking of airline tickets 

All or any expense suffered by the client due to the above mentioned shall not be the responsibility of Rayna Tours. Upon your request, Rayna Tours LLC can book air tickets as part of visa services. Unless otherwise it’s not a requisite specified by a consulate, it’s always advisable to purchase airline tickets and book hotel accommodation upon the approval of your visa. Further, we suggest you to check with airlines for further information, if you need to make a booking of transit flight for your intended journey, as transit visa policies vary depending on your nationality and the country you intend to visit.  

2. Documentation 

• Prior to traveling, you must make sure that you’ve obtained all documents necessitated by the issuing authority to gain smooth entry to the destination you plan to visit. Most countries require that your passport carry at least six months validity from the date you plan to leave the country. 


• For the processing of your visa application, make sure that you send your passport and all other relevant details within the specified timescale. By sending us your vital documents, you approve to abide by all requirements and explicitly agree that Rayna Tours LLC shall hand over these documents to you only after the completion of visa procedures by the issuing authority. 

• Embassies mostly provide appointments on first come basis. Appointments may change if we do not receive all your relevant documents. 

• Upon the completion of all procedures, Rayna Tours LLC exercises reasonable care and diligence in returning all your vital documents including appointment letter, flight voucher, hotel voucher and travel insurance. It is your responsibility to acknowledge its receipt via email. No further changes shall be accepted in the event we do not receive your email on the same day itself. Moreover, additional charges apply for any change. 

• Once you are in receipt of the visa, make sure that you notify us via email the same day itself, along with any discrepancy identified in your documentation. This is extremely important, as failing to do so shall be deemed as the acceptance of visa in the correct manner. Apparently, Rayna Tours LLC shall accept no liability caused due to any delay from your side. 


• It is your responsibility to notify us in advance regarding any additional requirement or changes in your travel plan. We do not accept any liability in connection with your inability or failure to comply with any such requirement. 


3. Fee & Payment Mode 

In order to avail of our visa services, you shall pay a processing fee as specified by the issuing authority, apart from all related service charges. When it comes to payment mode, it can be done through a valid credit card, debit card or online bank transfer while ensuring that your payment will be processed and billed on immediate basis. Please be informed that this processing fee, along with visa application requisites, is subject to change without any prior notice. 

4. Processing Time 

The visa processing time varies from country to country. All visa application processing time (including urgent services) specified by Rayna Tours LLC are only estimates, construed in accordance with our several years of experience dealing with major consulates and embassies. The processing time usually begins the next day of receiving your visa application and excludes all or any public holidays. Immigration working days are from Sunday through Thursday. Besides UAE and their respective national holidays, an embassy or consulate may be closed without any prior notice. In fact, in no event, should Rayna Tours LLC be held responsible for the delayed approval of your visa. 

5. Approval and Rejection of Visas 

Once we submit your visa application, all evaluations associated with it are conducted by the respective consulate or embassy. Apparently, the grant or denial of your visa is at the sole discretion of the issuing authority, and Rayna Tours LLC possesses no legal capacity to provide assurance of your visa approval. 

6. Policies on Cancellation & Refund 

• Following the opening of your visa file and submission of your visa application, all payment made to the consulate or embassy on your behalf is non-refundable, no matter your visa is approved or not. The processing fee is refundable only if you choose to cancel the service prior to forwarding your visa application to the issuing authority. In such cases, you may be entitled for a partial refund equivalent to not more than 50% of the fee, as the refund does not cover any administration, service or banking charges. 

• After the submission of your visa application, Rayna Tours LLC shall not be held responsible for any loss or refund in the event of any sudden change in visa policies by the Embassy or Consulate. 

• In order to cancel your visa application, log into your Rayna account and click ‘Cancel’ or ‘Delete’ option or send us an email to inquiry@raynatours.com or call our team directly on +971 4 297 9978. Furthermore, in any event, we shall not recompense credit card payment of more than one month old, but instead offers a service credit which can be used for any upcoming visa application however made through Rayna Tours LLC only. 

• The information on visa packages, pricing, and other details listed on the website are subject to alterations or amendments without any prior notice. We, therefore, request our clients and other interested parties to visit our website from time to time and review our terms and conditions’ most up-to-date version.


7. Privacy Policy 

Click here to view the Privacy Policy in connection with our privacy practices for international visa services. 

8. Use of Intellectual Property 

• All text, information, images and content contained in this website are sole proprietary to Rayna Tours LLC and protected by copyright laws. We, therefore, hold the complete authority to stop the access to all or any part of the website at any time, without any intimation, to resolve technical issues or for any other purposes. 

• The users or visitors may view the information provided on the website. Nevertheless, it is strictly prohibited to use the content or other materials displayed on the website for any such act as copying, publishing, altering, re-posting or selling. Moreover, any illegal use of logo, trademark or company name may subject the user to penalties. 

• Rayna Tours LLC is not liable for the information or materials of any other web pages linked to Raynatours.com. In fact, clicking the links of other web pages should be done at your own risk. 


9. Applicable Law & Language 

The UAE Law is the applicable law, which exclusively governs everything associated with this Terms and Conditions. Both parties irrevocably accept that federal courts of the UAE (United Arab Emirates) will be the exclusive jurisdiction to resolve any dispute or disagreement emanating from visa services provided by Rayna Tours LLC. 

Every correspondence or notice concerning the use of our system must be in writing in the English Language only. Accordingly, Rayna Tours LLC is not responsible for any error or spelling mistakes in any document provided in any other language other than English. 

10. Indemnify 

By making a reservation with Rayna Tours LLC, the user agrees to indemnify Rayna Tours LLC in opposition to any damage, expense or losses as a result of: 

• Encroachment of Rayna Tours’ Terms and Conditions 
• Fraudulent act by the client or his representatives or employees 
• Action, claim or proceeding by a third party in opposition to Rayna Tours LLC due to the breaches or misrepresentations from the client’s side 

11. Disclaimer 

Rayna Tours LLC, its contractors, partners or suppliers do not represent that the materials provided on this website is perfect, comprehensive, or up to date. While it is true that we make constant effort to ensure the accurateness of its content, the website may contain certain imprecision and errors. We disclaim all warranties pertaining to the visa information, software, and service packages listed on this website. This covers every implied and express contract of non-encroachment and merchantability. 

Rayna Tours LLC does not guarantee that the products or service packages made available through this website is free of any mistake or virus and would fulfill your needs. Nevertheless, by employing the latest technological innovations, we strive to assure you of a safe and unperturbed booking experience with us.  

12. Complaints 

If you have any complaint or query related to our visa services, you can communicate forthwith to our team on <+971 4 297 9978> or send us an email to <inquiry@raynatours.com>. Once you submit your application through Rayna Tours LLC, you agree that you shall not post any complaint or negative remark with regard to delay or rejection of visa by the issuing authority or by any other means on any of our social media pages, online or offline, without the prior written permission of Rayna Tours LLC. 
HOLIDAY LIST

Expected Public Holidays For 2017.

Date Day Holiday
02-Jan-2017 Mon New Year's Day
05-May-2017 Fri The Prophet's Ascension
27-Jun-2017 Tue Eid Al Fitr
31-Aug-2017 Thu Arafat (Haj) Day
01-Sep-2017 Fri Eid Al Adha / Feast of Sacrifice
21-Sep-2017 Thu Islamic New Year
30-Nov-2017 Thu Martyr's Day
01-Dec-2017 Fri The Prophet Muhammad's Birthday
02-Dec-2017 Sat UAE National Day
Holiday List Not Available.

Why Book with us?

DOCUMENTS COLLECTION
Centre within UAE
Customer Care / Bookings / Enquiries

UAE CALL CENTER

TOLL FREE 800-RAYNA ( 72962 ) within UAE

+971 4 2087444 Outside UAE

For UAE Visa

+971 4 297 9978

+971 561 793990

inquiry@raynatours.com

For Rest of Visas

+971 4 2087444 EXT 190/191/192

+971 561147879

intvisas@raynatours.com

INDIA CALL CENTER

TOLL FREE 1800-267- 0747 within India

+91 2067488900

+91 7387766668 / +91 9970068685

For UAE Visa

+91 2067488900

+91 7387766668 / +91 9970068685

For Rest of Visas

+91 2067488900

+91 7836996828

SINGAPORE CALL CENTER

+6531588010

+6591454670

MALAYSIA CALL CENTER

+60392123612

INDIA MARKET

+91-2066838800 Ext. 887

+91-8975764444

UAE MARKET

+971 4 2087556 EXT : 178

+971 56 5364485

AFRICA MARKET

+27 21 300 8085

+971 4 2087555 – Ext : 259, 165

REST OF THE WORLD

+91 2066838800 Ext. 855

+91 9823111231

FAR EAST MARKET (SINGAPORE)

+6531588019 Ext: 269

+6591454670

FAR EAST MARKET (MALAYSIA)

+60392123612

Why Book with us?

Quick Enquiry
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+971 42087444   800 72962 (toll free)
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