Privacy Policy
Rayna Tourism LLC
Last Updated: April 1, 2026
Introduction
At Rayna Tourism LLC (“Rayna Tours,” “we,” “our,” or “us”), we are committed to protecting the privacy of our valued customers. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, mobile applications, and services. By accessing or using our platforms, you acknowledge that you have read and understood the practices described in this policy.
1. Collection of Personal Information
We collect personal information when you contact us to enquire about our products and services, make a booking, create an account, or interact with our website. The types of information we may collect include:
• Full name and title
• Contact details (telephone number, mobile number)
• Email address
• Physical/mailing address
• Passport details and nationality (where required for travel bookings)
• Payment and billing information (credit/debit card details, billing address)
• Travel preferences, itinerary details, and special requirements
• Referral source (how you found us)
By submitting your personal information, you consent to Rayna Tours using it to process your bookings accurately and efficiently, and to send you promotional offers, updates, and marketing communications via email, SMS, RCS, WhatsApp, and other electronic channels.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
• Processing and confirming your travel bookings and reservations
• Verifying payment and billing details
• Providing customer support and responding to your enquiries
• Sending booking confirmations, travel updates, and itinerary changes
• Delivering promotional offers, newsletters, and marketing communications (with your consent)
• Improving and personalising your experience on our website and services
• Conducting internal auditing, data analysis, and research to enhance our products and services
• Complying with legal and regulatory obligations
3. Sharing of Your Information
We treat all personal information provided by our customers as confidential. However, we may share your information with the following parties where necessary:
• Processing, confirming, and managing your travel bookings, reservations, and ancillary services
• Verifying and processing payments, including credit/debit card authentication and fraud detection
• Communicating booking confirmations, travel updates, itinerary modifications, and service-related notifications
• Providing customer support and responding to your enquiries and complaints
• Sending promotional offers, newsletters, and marketing communications, subject to your consent and right to opt out
• Conducting internal auditing, data analysis, and research to improve the quality, functionality, and user experience of our Services
• Complying with applicable legal and regulatory obligations, including tax, accounting, and anti-money laundering requirements
• Establishing, exercising, or defending legal claims
Before sharing your information with any third party, we ensure that they are bound by appropriate confidentiality obligations and adhere to data protection standards consistent with this policy.
4. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data retention policies.
5. Legal Disclosure of Information
We may disclose your personal information where we believe, in good faith, that such disclosure is necessary to:
• Comply with applicable laws, regulations, or legal proceedings
• Respond to lawful requests from public authorities, including law enforcement
• Protect and defend the rights, property, or safety of Rayna Tours, our customers, or others
• Enforce our terms and conditions or other agreements
6. Cookies and Non-Personal Information
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our website. We collect non-personal data such as:
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source
• IP address (anonymised where possible)
This data is used to analyse website performance, improve our content and services, and deliver a more relevant experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
7. Your Rights and Choices
You have the following rights regarding your personal information:
• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal data, subject to any legal retention obligations.
• Opt-Out: You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails, contacting us directly, or adjusting your communication preferences in your account settings.
• Data Portability: Where applicable, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us on our helpline.
8. Contests, Promotions, and Surveys
From time to time, Rayna Tours may conduct contests, prize draws, and surveys. Some of these may be organised in collaboration with third-party sponsors. In such cases, we will clearly inform participants about the involvement of the third party and the extent to which your personal information may be shared with them. Participation in these activities is entirely voluntary, and it is at your sole discretion whether to provide your personal information.
9. Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:
• Firewall protection and intrusion detection systems
• Regular security assessments and vulnerability testing
• Access controls to limit personnel access to personal data on a need-to-know basis
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to take precautions such as using strong passwords and keeping your login credentials confidential.
10. Children’s Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children without parental or guardian consent. If you believe that we have inadvertently collected information from a child under 16, please contact us immediately and we will take steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us on our helpline.
14. Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, unless otherwise required by applicable mandatory consumer protection legislation.
By continuing to use our Services, you acknowledge and agree to the terms of this Privacy Policy.
