VAT Faq's

1. Q: What will the 5% VAT be charged on?

E.g: Below table is indicative room charge for 5 star hotel

Description Room Rate + Service Charge
Room Rate 1,000
10% Municipality Fee 100
10% Service Charge 100
Gross room rate 1,200
Tourism Dirham 20
Sub-Total 1,220
5 % VAT 1100 x 5% = 55
Grand Total 1,275
A: VAT will be applied on Room rate + service charge as demonstrated in the above table.

2. Q: Is VAT charged on customs duties?

A: VAT will be charged on the final amount including custom duties. Import VAT can be recovered as per the VAT regulations.

3. Q: Will VAT be applied on payments received in 2017 for 2018 bookings?

A: Any bookings for supply of goods and services to be delivered in 2018 will be subject to VAT. VAT will also be applicable on long term stays in 2018 (and onwards) whether or not the contract was signed prior to the issue or implementation of the law. Please refer to article (70) of the Cabinet Decision No.

(52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax.

By way of an example, VAT will be applicable in the following scenarios:

a. Reservations made for 2018 before the official VAT announcement.

b. Reservations made for 2018 after VAT announcement.

c. Long term stay guests before VAT announcement continuing their stay in 2018.

4. Q: In cases where some units are owned and leased out by non-licensed persons, how is VAT going to be charged?

A: VAT will be charged in the same manner as a licensed business/person. Any business/person having taxable supplies over AED 375,000 over the last 12 months should register and account for VAT on all supplies after registration, even if the person is not duly licensed to conduct activity.

5. Q: Is VAT applicable to below services?

a. Tourist Visa. The Tourist Visa fee will be subject to a cabinet decision on Government fees. However, any third party services relating to processing and issuance of tourist visas are subject to VAT.
b. Local private transport (Hotel transportation for guests). This follows the Exempt rule, so the customer shall not be charged VAT, except as otherwise set out in article (45) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
c. Complimentary services. If a complimentary service is funded by the Hotel and is provided to the guest without any consideration, then it is not taxable. Please refer to article (28) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
d. No show and cancelled bookings.are taxable so long as funds have been received by the hotel.
e. House Use (Rooms used by hotel staff for free). VAT on house-use depends on the details of the nature of accommodation provided. Please refer to article (53) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
f. Rebate/discount.The price of goods and services may be reduced by the value of the discount and then VAT will be applied to the post discount rate. Please refer to article (28) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
g. Redemption of Loyalty points /Rewards.This is typically taxable but dependent on the nature of the loyalty program, whether the reward points have been purchased or granted for no consideration.
h. Sales Offers for Free night stays (e.g. Pay for 2 nights stay for 3). The price of goods and services may be reduced by the value of the discount. Please refer to article (28) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
i. Reservations from Government entities.Taxable.
j. Barter agreement. Taxable at the market value of the goods or services. Please refer to article (25) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax.
k. Outsourced staff/ Shared services.Taxable.
l. FOC Items (Free of Charge). Similar treatment as rebates, discounts and complimentary. Depends on the nature of the FOC and how it has been granted. Please refer to article (28) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax
m. Incentives/Commission to third party (Local and overseas).Taxable.
n. Security Services/ Valet/Contract staff. Taxable.
o. Housekeeping / Engineering/Catering services to the leased outlets inside the hotels. Taxable.

6. Q: Is VAT applicable on advance payments immediately or at the time the service is availed?

A: VAT will be applicable on advance payments immediately. As an exception, VAT on advance payments received in 2017 for 2018 bookings will be payable in 2018. Please refer to article (25&26) of the Federal Decree-Law No. (8) of 2017 on Value Added Tax

7. Q: Is VAT applicable on refundable deposits?

A: If a deposit is completely refundable, it is not subject to VAT. If there is any administration fee included in the refund, the administration fee is taxable.

8. Q: Is VAT applicable on MICE businesses?

A: MICE businesses are subject to VAT, however a refund scheme for foreign businesses is detailed at article (67) of the Cabinet Decision No. (52) of 2017 on the Executive Regulations of the Federal Decree-Law No (8) of 2017 on Value Added Tax

9. Q: Implication of VAT on 1St January 2018 for Hotel

On New Year's Eve 31-Dec-2017, hotels will be operating beyond midnight and as such bills will be produced during early hours of 1-Jan-2018. Are these charges subject to VAT?

A: VAT shall be applicable at the earlier of:

a.The time of opening of the business on 1 January 2018.

b.7AM on 1 January 2018.

10. Q: Is VAT applicable on long term leases? In light of residential leases being exempt from VAT, how are hotel leases going to be treated?

A: Stays in hotels are taxable irrespective of length of stay

11. Q: In cases when goods and services are supplied on a daily basis, but invoicing is done on a quarterly basis, when is VAT recorded? At the time of issuing the invoice or monthly?

A: At the time of issuing the invoice. Please refer to article (25&26) of the Federal Decree-Law No (8) of 2017 on Value Added Tax.

12. Q: Is it mandatory to mention the VAT registration number on the invoices/pro-forma/quotation?

A: Tax Registration Number has to be mentioned on invoices for all registrants.

Q: Integration of VAT software with Hotel PMS & Back office

As per the VAT regulations every establishment has to purchase the VAT software approved by the FTA and to be linked with back office (accounting software). As the Hotels are using two systems (E.g Opera(Front office) & Sun system (Back office),In this case which one to be linked (Opera shows full transactions and the back office shows the summary).

A: DTCM will update the industry as soon as further information has been in relation to the software integration.

13. Q: Clarity on payment cycle & method, as well as list of violations.

A: Payment cycle is dependent on Tax periods which are allocated to each entity as per its turnover. Method payment shall be electronic. Administrative penalties are listed in the Cabinet Decision no. 40 of 2017 on www.tax.Government.ae

Tables of Violations and Administrative Penalties
Appendix to the Cabinet Decision No. (40) Of 2017

Table (1): Violations and Administrative Penalties related to the Implementation of the Federal Law
No. (7) of 2017 on Tax Procedures Administrative Penalty (AED) Description of Violation
Description of Violation Administrative Penalty (AED)
1 The failure of the person conducting Business to keep the required records and other information specified in Tax Procedures Law and the Tax Law (10,000) for the first time. (50,000) in case of repetition.
2 The failure of the person conducting Business to submit the data, records and documents related to Tax in Arabic to the Authority when requested. (20,000)
3 The failure of the Taxable Person to submit a registration application within the timeframe specified in the Tax Law. (20,000)
4 The failure of the Registrant to submit a deregistration application within the timeframe specified in the Tax Law (10,000)
5 The failure of the Registrant to inform the Authority of any circumstance that requires the amendment of the information pertaining to his tax record kept by Authority. (5,000) for the first time.
(15,000) in case of repetition
6 The failure of the person appointed as a Legal Representative for the Taxable Person to inform the Authority of his appointment within the specified timeframe. The penalties will be due from the Legal Representative's own funds. (20,000)
7 The failure of the person appointed as a Legal Representative for the Taxable Person to file a Tax Return within the specified timeframe. The penalties will be due from the Legal Representative's own funds. (1,000) for the first time.
(2,000) in case of repetition within (24) months.
8 The failure of the Registrant to submit the Tax Return within the timeframe specified in the Tax Law. (1,000) for the first time.
(2,000) in case of repetition within (24) months.
9 The failure of the Taxable Person to settle the Payable Tax stated in the submitted Tax Return or Tax Assessment he was notified of, within the timeframe specified in the Tax Law. The Taxable Person shall be obligated to pay a late payment penalty consisting of:
- (2%) of the unpaid tax is due immediately once the payment of Payable Tax is late;
- (4%) is due on the seventh day following the deadline for payment, on the amount of tax which is still unpaid.
- (1%) daily penalty charged on any amount that is still unpaid one calendar month following the deadline for payment with upper ceiling of (300%).
10 The submittal of an incorrect Tax Return by the Registrant. Two penalties are applied:
1. Fixed penalty of:(3,000) for the first time.(5,000) in case of repetition

2. Percentage based penalty shall be applied on the amount unpaid to the Authority due to the error and resulting in a tax benefit as follows:

- (50%) if the Registrant does not make a voluntary disclosure or he made the voluntary disclosure after being notified of the tax audit and the Authority has started the tax audit process, or after being asked for information relating to the tax audit, whichever takes place first.

- (30%) if the Registrant makes the voluntary disclosure after being notified of the tax audit and before the Authority starts the tax audit.

- (5%) if the Registrant makes a voluntary disclosure before being notified of the tax audit by the Authority.
11 The Voluntary Disclosure by the Person/Taxpayer of errors in the Tax Return, Tax Assessment or Refund Application pursuant to Article 10 (1) and (2) of the Tax Procedures Law. Two penalties are applied:
1. Fixed penalty of: (3,000) for the first time.(5,000) in case of repetition

2. Percentage based penalty shall be applied on the amount unpaid to the Authority due to the error and resulting in a tax benefit as follows:

- (50%) if the Person/Taxpayer makes a voluntary disclosure after being notified of the tax audit and the Authority starting the tax audit or after being asked for information relating to the tax audit, whichever takes place first.

- (30%) if the Person/Taxpayer makes the voluntary disclosure after being notified of the tax audit but before the start of the tax audit

- (5%) if the Person/Taxpayer makes voluntary disclosure before being notified of the tax audit by the Authority.
12 The failure of the Taxable Person to voluntarily disclose errors in the Tax Return, Tax Assessment or Refund Application pursuant to Article 10 (1) and (2) of this the Tax Procedures Law before being notified that he will be subject to a Tax Audit Two penalties are applied:
1. Fixed penalty of:(3,000) for the first time.(5,000) in case of repetition
2. (50%) of the amount unpaid to the Authority due to the error resulting in a tax benefit for the Person/Taxpayer.
13 The failure of the Person conducting Business to facilitate the work of the Tax Auditor in violation of the provisions of Article (21) of the Tax Procedures Law. (20,000)
14 The failure of the Registrant to calculate Tax on behalf of another Person when the registered Taxable Person is obligated to do so under the Tax Law. The Registrant shall be obligated to pay a late payment penalty consisting of:
- (2%) of the unpaid tax is due immediately once the payment of Payable Tax is late;

- (4%) is due on the seventh day following the deadline for payment, on the amount of tax which is still unpaid.

- (1%) daily penalty charged on any amount that is still unpaid one calendar month following the deadline for payment with upper ceiling of (300%).
15 A Person not accounting for any tax that may be due on import of goods as required under the Tax Law. (50%) of unpaid or undeclared tax.
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Atlantis Water Park

5Reviews
Availability: Daily
Duration:Subject to Ticket selection
Starting Time: 10:00:00
Pickup & Drop Back
Instant Confirmation
Free Cancellation 24 hours Prior
Printed Voucher Accepted
English / Arabic
From
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TOUR OVERVIEW
Atlantis Water Park
Atlantis Aqua Venture water park:
Take a tour to Aqua venture Water park for an action-packed day out amid adventurous rides, exhilarating slides and Master Blast water coasters that propel you up and down on streams of water, prior to rolling you down along tunnels and finally freeing you into the river. Occupying an area of about 42 acres of land on Palm Jumeirah – one of the key man-made attractions in Dubai, Aquaventure is the Middle East’s largest water park that offers ultimate in family fun and entertainment. 
 
 As well as, the park offers a thrilling segment to allow you to indulge in a slew of marine adventure activities, such as shark safari, shark snorkeling, ray feeding and diving. Another of the park’s highlights is Splasher – an exclusive kids’ zone with a comprehensive range of water games, slides and climbing structures. Enclosed by lush tropical landscape, the park also comprises a 700 meters private beach, along with facilities to enjoy a slew of water sport activities, such as sailing, windsurfing and sea kayaking. 

Atlantis Lost Chamber:
A three-hour tour to Atlantis Lost Chamber within Atlantis Hotel is a great way to gain some interesting info on the Atlantean history and civilization. Its key attraction is a maze of passages that is considered to be the remains of the Lost City of Atlantis. Mysteriously, this lost chamber – revealed during the construction of the resort – is thought to have been hidden under the waters of the Arabian Gulf for thousands of years. 
 
Equally noteworthy is its more than 65,000 exotic marine creatures that are housed within its 20 aquariums strategically placed along the fantastic labyrinth of sub aquatic halls and fish tanks of the Lost Chamber. So to take a fascinating journey into the Dubai’s mystifying side, contact us today itself. 

INCLUSIONS
    • Pick up from your Hotel (If transfer option selected)
    • Entrance ticket to Atlantis Aqua venture Water Park
    • Access to adventurous slides and rides
    • Access to a 700 meters private beach
    • Drop off at your Hotel (If transfer option selected)
TIMINGS
Duration Departure Point Reporting Point Tour Language Meals
Subject to Ticket selection Hotel (Centrally located in City Center Area Dubai / Sharjah Sahara Centre Dubai Side) Hotel Lobby English / Arabic
Option : 1
Atlantis AquaVenture (Valid for 6 Months)
Description :
Our Atlantis Aquaventure allows you free entry to the Aquaventure park along with all the rides and slides. It includes Access to a 700 meters private beach as well.
Pick up Time :
Between 10:00 am to 10:30 am (Deira / Bur Dubai) Between 10:30 am to 11:00 am (SZR / Al Barsha)
Option : 2
Atlantis Aquaventure + Lost Chamber Combo (Valid for 6 Months)
Description :
Enjoy the best of Aquaventure Park with all the rides and slides and access to private beach. It also includes the entry to the famous Lost Chambers.
Pick up Time :
Between 10:00 am to 10:30 am (Deira / Bur Dubai) Between 10:30 am to 11:00 am (SZR / Al Barsha)
Option : 3
Lost Chambers Aquarium (Valid for 6 Months)
Description :
Experience the thrill of Lost Chambers
Pick up Time :
TBA (To be advised)
Note: If Tour Booked without Transfers, Please confirm the Tour Location & Timings with our Customer Support team if required.
IMPORTANT INFORMATION

    • The pick up will be arranged from Dubai city center hotels.
    • Pick up from areas other than Dubai city center hotels will be done on request with an additional surcharge.
    • Guests are required to carry a hard copy of the Tickets downloaded from our Website which also needs to be presented at the Entrance to gain the entry.
    • The Pick up will be arranged from City Center Hotels.
    • Pick up from Areas other than City Center will be done on request with an additional surcharge.
    • Sharing transfers is available from Deira, Bur Dubai, Sheikh Zayed upto Marina.
    • Visitors are Not allowed to bring food, beverages & Alcohol into Aquaventure.
    • Atlantis Aquaventure is a shallow water facility. Please enter all Pools and attractions feet first for your safety. Diving is not permitted anywhere.
    • Towel, Locker & Life Jackets are available at towel rental locations.
    • This product must not be individually sold to an end consumer at rates lower than the attraction's gate prices. It can only be discounted if in combination with other products and under no circumstances should its standalone price be featured less than the original gate price.
    • The pick up / drop off timing on Sharing transfers can be modified as per the trip schedule by 30 to 60 minutes, depending on traffic conditions and your location.
    • As per the new taxation rules of UAE, 5% VAT will be implemented for all hospitality related services from 1st Jan 2018.
    • Location Address - Atlantis, Crescent Road,The Palm Jumeirah - Dubai

BOOKING POLICY
Cancellation Policy

All Cancellations made 24 hours prior to the Tour departure time NO charges will be applicable. 
If Cancellation made within 24 hours to your Tour departure time 100% charges will be applicable.
If eligible for Refund your Amount will be returned back to your Account within 7 working days
Ticket Policy - Once your tickets are issued system will not allow you to cancel any order

Child Policy
  • Children below 1.2 metres height & below 12 years will be considered as child and charged child rate.
  • Children above 12 years will be considered as adult and charged adult rate.
REVIEWS
5.0/5.0
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Great trip of Dubai

I'm so glad we booked with Siraj Khan at the Suha Hotel, We booked the Atlantis water park and IMG adventure excursions. We had a great fun with the tour agent at Rayna Tours.it was the most enjoyable and memorable trip to Dubai. And hopefully would be coming back to Siraj. Thank you Siraj for all the great help.

5.0/5.0

Excellent

Awesome experience”

Best time ever! Me and my friend booked a halfboard at Atlantis hotel with Rayna tours with visa processing and it was fast with a reasonable price. Whole experience was great! We had a good time. Will definitely avail the service again! Thank you Rayna Tours!

5.0/5.0

Excellent

Secure visa process”

They help you obtaining the visa process. I booked the hotel through them and the pickup from airport plus the atlantis waterpark tickets plus transfers. They provided everything that was agreed. The only thing I would recommend Rayna is to provide specific pickup times instead of ranges of times. For instance they told me that for airport pickup I should wait from 4 am until 4:30 am, I think this could improve as other tours offered me fixed pickup times and were always punctual.

4.0/5.0

Very Good

Best 6 day trip to Dubai n Abu Dhabi

We went through Rayna tours n Travels for a 6 Day planned tour. We stayed in Bur Dubai which is the heart of the old city. Went to Atlantis, Dolphinarium, Desert safari, burj khalifa, Ferrari world, white masjid etc...it was well organized activities during our stay in the tent with best Arabic food ever. The trip was very organized and timily. Definitely one of the best tour company in Duba

5.0/5.0

Excellent

Fine service by Rayna Tours

We were very happy with service provided by Rayna Tours. Arranged Dubai visa at short notice. Incredible experience at Desert Safari and Atlantis Aqua Park recommended by Rayna. Very good accommodation too. They delivered what was promised! Special thanks to Jomy and Hafiz Ali.

4.0/5.0

Very Good

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