Rayna Tours | About Us – Global Travel & Tour Experts

Built From the Ground Up

Rayna was not created in a boardroom.

It was built on the ground - inside hotel travel desks, working directly with travelers and solving real problems in real time.

What began as a small operation with limited resources grew through persistence, discipline, and a deep commitment to understanding destinations from the inside out. In the early days, structured online booking systems for experiences in the region were limited. Travelers often arrived without advance bookings, and operational coordination required hands-on management.

Dubai, UAE
Pune, India
Dubai, UAE
Riyadh, Saudi Arabia
Ras Al Khaimah, UAE
Kitchener, Singapore
Pattaya, Thailand

Rayna grew by filling that gap - not as a marketplace, but as an operator.

From Travel Desk to Destination Expert

In the beginning, every booking was handled manually. Emails, calls, and spreadsheets required constant attention.

As volume increased, it became clear that scaling responsibly required systems designed specifically for operational realities.

That realization led to the development of our own technology infrastructure - built around booking control, supplier management, transfers, accounting, and service delivery.

From two people, Rayna has grown into a group of over 1,500 professionals, operating across the Middle East, Southeast Asia, Europe, and India, with more than 100 travel desks in the UAE alone.

Growth was never pursued for visibility. It was pursued for control, consistency, and responsibility.

Rayna travel desk

2 to 1,500+

Team Growth

Our Scale Today

1500+
1450+
1400+
1350+
1300+
1250+
1200+
1150+
1100+
1050+
1000+

Professionals across regions

10,000+
9,500+
9,000+
8,500+
8,000+
7,500+
7,000+
6,500+
6,000+
5,500+
5,000+

Guests served daily

100+
90+
80+
70+
60+
50+
40+
30+
20+
10+

Travel desks in the UAE

25M+
22M+
20M+
18M+
16M+
14M+
12M+
10M+

Group Companies & Brands

Not a Marketplace. A Destination Expert.

Rayna does not operate as a listing platform that forwards bookings to third parties.

We believe experience businesses must be managed by people who understand the destination on the ground - its logistics, risks, timing, and expectations.

Because we operate assets, manage both shared and private transfers, maintain operational offices in key destinations, and work directly with service teams, we can anticipate challenges before they occur.

Today, we manage and deliver services to more than 10,000 guests daily through structured systems and operational accountability.

Destination Experts

Vs

Typical Marketplace Platforms

Booking
Coordinates your booking through Rayna's operational teams
Forward your booking to a third-party vendor
Responsibility
Rayna oversees the experience from confirmation to completion
Platform connects you but does not manage delivery
Support
On-ground teams available to coordinate and assist
Limited assistance after booking
Transfers & Timing
Structured pickup, scheduling, and coordination
Managed independently by local vendors
Quality Control
Managed through operational standards and service oversight
Depends on individual suppliers
Problem Handling
Rayna coordinates resolution and support
Customer resolves issues with the vendor
Consistency
Consistent service across experiences
Varies by provider
Safety & Accountability
Direct operational responsibility
Platform intermediary
SOP-Controlled Workflow
Consistent service across experiences
Varies by provider
Highest Safety Insurance
Global Standard Safety Insurance Coverage
Varies by provider

Our belief is simple:

The first time you travel with Rayna, you’re a customer - but from the very next journey, you become part of the Rayna family, connected by trust, care, and lasting experiences.

Vertical Integration for Quality & Responsibility

Rather than directing profits outward, Rayna reinvested into strengthening operational control.

Over time, this led to the development and acquisition of multiple operating brands and assets - including desert camps, marine operations, floating restaurants, adventure experiences, hot air balloon operations, and transportation infrastructure.

These investments were not made for expansion alone. They were made to ensure:

Stronger Quality Control

Operational Flexibility

Reliability for Last-minute Bookings

Fair and Transparent Cancellation Policies

Cost Efficiency for Customers

Higher Safety Standards

All Rayna-owned operations are insured through leading providers under comprehensive coverage - because experience businesses require accountability, not shortcuts.

Empowering the Travel Community

As global OTAs expanded, many small and mid-sized travel agencies struggled to compete digitally due to rising advertising costs and lack of infrastructure.

Rayna's long-term vision includes supporting the broader travel community by providing access to:

End-to-end Operational Systems

Integrated Inventory and Transfer Control

Branded and Non-Branded Franchise Models

API and White-Label Access for Easy Integration.

Empowering travel community

We believe sustainable growth is built on strong local operators supported by strong systems.

Technology Built From Experience

Rayna's technology division was born out of necessity.

When existing tools could not support operational complexity, we built our own systems - designed from firsthand experience managing bookings at scale.

Our philosophy remains clear: technology should empower destination experts - not replace them.

B2C and B2B Platforms

White-label Solutions

Supplier Management Systems

Operational Control Modules

API Integrations

Franchise-Ready Infrastructure

Our Philosophy

In a competitive industry, speed often overshadows substance.

We believe experience businesses require something different. They require:

Human Understanding

Operational Discipline

Long-term Relationships

Responsible Growth

Philosophy left
Philosophy right

Rayna was built on trust, referrals, and consistent service delivery - not solely on advertising budgets.

We do not aim to be the largest marketplace. We aim to be the most reliable destination expert.

Celebrating Our Collective Achievements

Rayna Group is consistently recognized as a global travel and technology leader, see our industry awards below.

Lapita, Dubai Parks & Resorts
Lapita, Dubai Parks & Resorts award

Lapita, Dubai Parks & Resorts

2025

Majestic Hotels
Majestic Hotels award

Majestic Hotels

2025

tbo.com travel simplified
tbo.com travel simplified award

tbo.com travel simplified

2025

Trav buzz news
Trav buzz news award

Trav buzz news

2024

Hotelbeds
Hotelbeds award

Hotelbeds

2022

Golden Sands
Golden Sands award

Golden Sands

2024

Trusted by

Travelers Worldwide

Travel with confidence knowing that your safety comes first. We follow strict standards, partner with trusted providers, and ensure every detail is carefully planned to give you a worry-free experience.

Human understanding

Operational discipline

Long-term relationships

Responsible growth

Rayna logo
Rating4.9

3,450 People

Trusting us!

Hotelbeds
Google reviews
Overall 4.41,517Reviews
TripAdvisor reviews4.6 stars
4.612,861Reviews

A Note from the Founder

When I started Rayna, I did not begin with a master plan. I began with responsibility.

I worked directly with travelers, handled their concerns personally, and learned the destination by being present every day. In the early stages, we faced limitations - in resources, systems, and recognition - but we never compromised on standards.

Over time, I came to understand that experience businesses cannot be managed from a distance. They require operational discipline, accountability, and real knowledge of what happens on the ground - not just what appears on a screen.

As the industry evolved and large marketplaces expanded rapidly, I questioned whether technology would replace traditional travel expertise. My conclusion was different. Technology should strengthen operators - not disconnect them from responsibility.

Today, Rayna operates across multiple regions with an integrated ecosystem and a strong team. Yet the principle remains unchanged:

We are responsible for the experience we sell.

If you travel with us, you are placing trust in our judgment, our systems, and our people. Earning that trust - and honoring it - remains our priority every single day.

Manoj Tulsani

Founder - Rayna Tours

Manoj Tulsani — Founder, Rayna Tours

That belief shaped Rayna.

We invested in systems when systems did not exist.

We invested in the right assets to protect quality and support sustainable growth.

We backed people focused on long-term growth, not short-term scale.

Yasser Noman

Yasser Noman

Chairman - Rayna Group

Himanshu Laul

Himanshu Laul

Managing Director

Senthil Velan

Senthil Velan

CEO

Deepak Hiranandani

Deepak Hiranandani

CCO

Prateek Tulsani

Prateek Tulsani

CFO

Rinki Tulsani

Rinki Tulsani

Head of Contracting

Anowar Hussain

Anowar Hussain

Head of IT

Ahmed Yaqoob

Ahmed Yaqoob

Sales B2B UAE

Sunil Panwar

Sunil Panwar

Sales B2B UAE

Ranjan Kumar Singh

Ranjan Kumar Singh

Sales B2B India

Rajkumar Gaikwad

Rajkumar Gaikwad

Sales Retail

Tito Mathachan

Tito Mathachan

Sales B2B Abu Dhabi

Jan Ezzat

Jan Ezzat

Sales GCC

Manoj Gagwani

Manoj Gagwani

Sales Holiday

Azharudeen Khan

Azharudeen Khan

Sales

Rumy Degamwalla

Rumy Degamwalla

Sales

Carmen Palimaru

Carmen Palimaru

Sales B2B Europe

Parizad Shah

Parizad Shah

Human Resources

Sandra Lobo

Sandra Lobo

Business Cruises

What do our customers say about us

Real stories from real customers who experienced unforgettable adventures

Desert Safari Dubai

Rayna Travels has been an invaluable partner for our company's corporate travel needs. Their team's expertise and personalized service have made a significant difference in our travel arrangements. We consistently receive competitive rates, timely bookings, and excellent customer support. I highly recommend Rayna Travels to any business seeking a reliable and efficient travel partner.

Kristin Watson

Kristin Watson

Posted on: 20 Mar 2026

Verified
Desert Safari Dubai

Rayna Travels has been an invaluable partner for our company's corporate travel needs. Their team's expertise and personalized service have made a significant difference in our travel arrangements. We consistently receive competitive rates, timely bookings, and excellent customer support.

Guy Hawkins

Guy Hawkins

Posted on: 20 Mar 2026

Verified
Desert Safari Dubai

Rayna Travels has been an invaluable partner for our company's corporate travel needs. Their team's expertise and personalized service have made a significant difference in our travel arrangements. I highly recommend Rayna Travels to any business seeking a reliable and efficient travel partner.

Courtney Henry

Courtney Henry

Posted on: 20 Mar 2026

Verified
Desert Safari Dubai

Rayna Travels has been an invaluable partner for our company's corporate travel needs. Their team's expertise and personalized service have made a significant difference in our travel arrangements. We consistently receive competitive rates, timely bookings, and excellent customer support. I highly recommend Rayna Travels to any business seeking a reliable and efficient travel partner.

Kristin Watson

Kristin Watson

Posted on: 20 Mar 2026

Verified
Desert Safari Dubai

Rayna Travels has been an invaluable partner for our company's corporate travel needs. Their team's expertise and personalized service have made a significant difference in our travel arrangements. We consistently receive competitive rates, timely bookings, and excellent customer support.

Guy Hawkins

Guy Hawkins

Posted on: 20 Mar 2026

Verified
Desert Safari Dubai

Rayna Travels has been an invaluable partner for our company's corporate travel needs. Their team's expertise and personalized service have made a significant difference in our travel arrangements. I highly recommend Rayna Travels to any business seeking a reliable and efficient travel partner.

Courtney Henry

Courtney Henry

Posted on: 20 Mar 2026

Verified

Trusted by the World's Most Iconic Attractions

Official Ticketing Partners

We're the authorized ticketing partner for leading attractions and experience providers across the globe. When you book with us, you're booking direct from the source.

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