- How should I get in touch with your support team to know more about your tour packages?
For all your queries on our different types of tour packages, dial +971 4 297 2626 or +971 4 269 9900 or send an email to email@example.com. Our customer support team will get back to you at the earliest. We also provide live chat support where you may contact our agents anytime and share your requirements.
- Does Rayna tailor tour packages to incorporate my unique needs?
Yes, all you need to do is to let us know your travel needs, and our travel specialists will tailor a package according to your pocket and preference.
- What are the different types of payment you accept via credit cards?
We accept Visa, American Express, and MasterCard.
- How will I know if my booking is confirmed?
Once the payment is done and booking is made, we’ll send you a confirmation email, along with a unique booking ID that can be used as a reference for the further details of your booking.
- Is it possible for me to make amendments on booking date?
Though it is possible, the amendments can be done subject to its availability. Terms and conditions may also apply.
- What is your cancellation policy?
This largely depends on the nature of your tour package. So contact your travel consultant to know about your tour’s cancellation policy.
- Can cancellations done in midway tour?
This is possible, though the amount would be non-refundable.
- What are the different types of vehicles available for city tour?
We provide vehicles on the basis of group size. These include air-conditioned cars as well as coaches.
- Do city tour package include airfare?
Unless otherwise specified, our tour packages mostly do not include airfare. Depending on its availability, we cater to your visa, ticket, and accommodation. However, extra charges may apply.
- Seating arrangement for all transfers are as per the availability & it is allotted by our tour manager.
- The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
- Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we does not hold the responsibility.
- The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
- Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
- Having good quality sunglasses, sunscreen and hat are advisable when in direct sunlight.
- Private Transport can be organized on request for all tours.
- Leaving of your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your own responsibility. Our drivers and tour guides will not be responsible for it.
- No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
- Children from 3 to 12 years must be accompanied by an adult in the water in any of the water activities
- On Islamic occasions and National holidays the tour will not serve alcohol and there will be no live entertainment.
- Please read carefully and understand the contents of the Tour Brochure / itinerary, the 'Terms and Conditions', Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
- Photography of UAE residence especially ladies, military institutions, government buildings and installations, is strictly prohibited.
- Littering is a punishable offence and offenders may face penalties in the form of fines.
- Smoking inside public areas is not allowed.
- Some tours require your original passport or Emirates ID, we have mentioned this information in the important notes so please ensure that you read the important information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
- We reserves the rights to charge 100% No show charges if guest is not turning up on time for the pick up.
- No refund for partly utilized services.
- Due to any uncontrollable circumstances i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances) if the tour gets delayed or cancelled, we will provide alternate options if possible.
- If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.
- Children under 3 years will be considered as infant and entry will be free of cost.
- Children between age 3 to 10 will be considered as child and charged child rate.
- Children above age 10 will be considered as an adult and charged adult rate.
We do not provide online cancellation for Holiday packages, usually Holiday packages can be cancelled 72 hours prior to your travel date with no charges but in some case cancellation may differ depend on your hotel selection.
Such cases you can always send us offline cancellation request to firstname.lastname@example.org.