As this is an NSOP (Non-Scheduled Operator Permit) flight, timings
are tentative and subject to permissions and weather conditions. We
recommend booking your return flight, keeping one buffer day to allow
for any potential delays. Nothing is covered by the package on the final
day of arrival in Dehradun from Badrinath; just the drop-off at your
departure location is included.
Read all the Terms & Conditions and Important Guidelines carefully for better understanding.
Flexible Flying Time:
Flying time is subject to permissions and weather conditions. Changes may occur due to weather or technical reasons.
Body Weight Limitation:
Each helicopter can accommodate up to 6 passengers with a total weight limitation of 445 kg for all 6 passengers.
WE
reserves the right to de-board passengers if the actual body weight
deviates from what was provided at the time of booking. No refunds will
be provided for any passenger who is de-boarded due to incorrect body
weight. Passengers are requested to provide their exact body weight
measured on an electronic scale. Passengers with a body weight of above
75 kg will be charged INR 2,500 per kg excess. This amount will be
collected in Dehradun before the flight. If the given body weight is
incorrect, passengers will be charged INR 3,000 per kg on the final
check by the pilot, or they will be de-boarded without any refund. A
penalty of INR 1,20,000 + GST before departure shall be imposed in case
the weight of the passengers crosses the 450 kg mark, and flying will
only take place subject to the Pilot & AME's call. Passengers can't
be exchanged at the last minute or within 48 hrs of the scheduled
departure.
Luggage Weight:
1 small soft bag (max. 3 kg) per passenger, this duffel bag will be provided by us on the day of arrival.
Hard-case luggage or large bags are not allowed.
Flying Schedule:
Dham sequence may vary due to weather, technical issues, or government permissions.
The departure time and sequence are subject to change.
New
Dodham passengers scheduled for departure from Dehradun on any
respective travel date shall be our top priority over the backlog
passengers of the previous date.
Hotel Accommodation:
We hold the right to change the hotels at flight origin and destination based on hotel availability.
Groups
of 6 passengers or more may have to stay in different hotels as they
will be traveling in different helicopters due to body weight
limitations.
Rooms are booked on double or triple sharing basis only.
For single occupancy rooms, an additional charge of INR 40000 per person (tax inclusive) will apply.
Any
extra night halt at either of the hotel at any of the dhams or Dehradun
will be directly payable by the guest on the same day. In case of extra
night halt hotels can be changed depending on the availability.
Bad Weather Conditions:
Flying in the hills is subject to bad weather conditions, Force Majeure factors, such as:
Delayed
Air Traffic Clearances/Permissions/ VVIP Movements / Valley Flying by
Indian Air Force (NOTAM)/ Technical Snags in Aircraft/ Illness of Flying
Crew/ Late Reporting of Passengers at helipads.
Passengers should be prepared to face eventualities and inconveniences in such scenarios.
It
is strongly advised to keep one additional day beyond the 3N4D
itinerary to avoid inconvenience in case of delays due to bad weather or
Force Majeure events.
Itinerary amendments may occur due to
backlogs, bad weather, or natural circumstances, where we may cover:
Dodham or Ekdham in 1 days.
In most cases, if there is a backlog due to bad weather, the trip may be cancelled.
Tour may be treated as cancelled in case no flying is done from
Dehradun and we may not shift the same to next day in case of backlog.
Airport Transfers:
Transfers are only provided on arrival and departure days.
Additional charges apply for transfers to Haridwar/Rishikesh (INR 9500 per cab).
Passenger Grouping:
A single vehicle will be provided for a group of 6 passengers throughout the tour.
Passengers may be shifted between helicopters for safe weight distribution.
Infants:
Infants under 2 years travel free with valid ID/Birth Certificate.
Kedarnath Shuttle:
Kedarnath Shuttle (Basecamp to Kedarnath) is under the control of IRCTC and there are possibilities of delays.
We
can't prioritize charter passengers. In case we are not able to cover
the Kedarnath on the day of arrival at basecamp, we will fly on the next
day and after having darshans, fly to Badrinath on the same day.
There
is also a possibility of passengers being split into different shuttle
flights due to IRCTC’s management and scheduling of the Kedarnath
helicopter services.
Medical/Special Conditions:
Inform
us in advance if any medical or special conditions exist. We reserve
the right to de-board passengers who do not disclose this information.
No Flying:
If
there is no flying due to bad weather or force majeure, we will provide
a proportional refund (excluding taxes, royalty fees and 10% flight
preparation charges).
Refund will be processed after 30 working days once the season completes.
If
we attempt to fly but fail to land at the destination due to weather or
any external factor, 20% of the total booking amount will be deducted
as flight preparation and operational cost.
Regulatory Permissions:
Please
note that flights are strictly subject to weather conditions and
clearances from all relevant authorities, including DGCA, ATC, and local
administration.
There may be situations where other
operators’ helicopters are flying, but our company prioritizes safety
above all and will proceed only after receiving all necessary approvals
and being fully confident in operational safety.
In such
cases, we may delay or cancel the tour entirely, if conditions are not
deemed safe or permissions are not granted in full.
Passenger safety is our top priority, and we do not take unnecessary risks under any circumstances.
In
case DGCA, State Government, or any regulatory authority mandates a
reduction in the passenger capacity of the helicopter (for example,
reducing from 6 pax to 4 pax) at any time before departure, then the
cost difference for the reduced seats will be distributed equally among
the remaining passengers, and the extra cost must be paid before
boarding.
Our packages and costing are based on 6-passenger
occupancy, and any reduction in allowable capacity by authorities is
beyond the control of the operator.
Emergency Evacuation Policy:
In
case of an emergency, the decision to initiate an evacuation whether by
road or any other means will rest solely with the company, based on
safety assessments and operational considerations. If the evacuation is
approved and arranged by the company, all associated transportation
costs will be borne by the company.
Refund or credit note (if any) shall be issued as per actual utilization and operator policy.
However,
if a guest chooses to travel independently, make alternate
arrangements, or disregard company guidance and the evacuation has not
been authorized by the company then the full cost of such travel will be
the guest’s responsibility. No refunds or reimbursements will be
provided in such instances.
Guests are respectfully advised to
follow on-ground instructions at all times to ensure their safety and a
smooth travel experience.
National/State Emergency:
In
case passengers test COVID positive before the travel, or the Yatra
gets called-off by the government, or any National or State emergency is
imposed, there will be no refunds applicable.
However,
passengers will be provided a Credit Voucher by WE against the advance
paid. It can be utilized against any of our helicopter tours or charter
services by the passengers or any of their friends/relatives.
Credit Note / Voucher:
In
the event a credit note or voucher is issued, it will hold a fixed
monetary value as communicated to the client at the time of issuance.
When
the client chooses to redeem the credit note/voucher for future travel,
if there is any increase in the tour/package price, the client will be
required to pay the difference between the credit note value and the
current applicable price.
The credit note/voucher is
transferable and may be used by any immediate family member, relative,
or friend of the original client, provided prior written intimation is
given to the company.
