It is mandatory to provide Emirates ID copy / Passport copy for each passenger at the time of booking. This is in accordance with aviation regulations set by the Gulf Civil Aviation Authority (GCAA). Please update passport / emirates id copy in the below link https://balloonflightswaiver.com/ 24 hours before the flight to complete the check in process and guest must fill and sign the waiver form at site before the flight . (Without these documents passengers are not allowed to fly)
The guest’s valid WhatsApp number is mandatory for reservations, allowing us to communicate the pickup time and provide any updates regarding the tour.
In case the guest has already completed the overnight experience and the hot air balloon experience is cancelled due to weather conditions, they will be eligible for a partial refund and/or the option to reschedule the balloon experience for an alternative day.
Sharing transfer is not available from Palm jebel Ali, Expo ,Dubai investment Park, Al Maktoum Airport ,Al khawaneej, Al -Aweer , Dubai south , Damac Hills , Sharjah and other emirates.
Private transfers are available from Dubai and other emirates at an additional cost.
The Balloon Flights team will share the exact pickup time the day before the tour, between 7:00 PM and 8:30 PM.
Be ready at the pickup location at least 10 minutes before the scheduled time, as any delay could result in the cancellation of the entire flight.
The pick-up and drop-off times for shared transfers can be modified by 30 to 60 minutes, depending on traffic conditions and your location.
Children under 5 years old and individuals over 70 years old will not be permitted to fly.
The maximum weight limit is 119 kg. Guests exceeding this limit require pilot approval and will incur an extra charge.
Pregnant ladies will not be allowed to fly.
Minimum age for Quad bike ride is 16 years.
A 100% NO SHOW fee applies if a guest cancels the tour at the last moment. No alternate tour will be arranged, and no refund will be provided.
All participants must be in good physical condition and able to climb in and out of the basket and bend in a brace position during landing. The company does not accept responsibility for any adverse health conditions, as guests participate at their own risk.
Guests with disabilities, including mental health, emotional, and physical conditions, are not allowed to participate.
Guests are not allowed to carry heavy luggage during the activity.
Anyone under the influence of alcohol or any other drugs is strictly prohibited from flying.
Comfortable, casual clothing is recommended for this activity. Be sure to avoid high heels and wear comfortable shoes or boots instead.
This activity is not recommended for individuals with heart conditions, serious knee problems, back issues, those who have undergone major surgery in the past six months, or anyone with a fear of heights.
Balloon flights are subject to weather conditions. The pilot has full authority to decide whether to proceed with or cancel the flight, prioritizing guest safety and following flying guidelines. If the flight is cancelled due to bad weather, guests will be offered the next available tour date or a full refund.
Location Address: Balloon flight operation facility, location https://maps.app.goo.gl/psptGCDgnEgNwKct8
Cancellations : Cancellations made at least 48 hours prior to tour departure are eligible for 100% refund. Cancellations made within 48 hours prior to tour departure will be 100% charged and not eligible for refund
The refund will be processed within 5–11 business days to the original payment method used.
