Ramayana Heritage package

• 6 nights accommodation in suggested 3★ hotels or similar
• DBL room – per person sharing a double room
• Daily breakfast at hotels
• Private A/C Sedan – BIA to BIA
• English-speaking chauffeur / guide
• Airport meet & greet and departure transfer
• All city sightseeing and transfers as per itinerary
• Parking, highway and local charges
• Guide / driver accommodation and meals
• Munneswaram Temple visit
• Manavari Temple visit
• Koneswaram Temple visit
• Kandy Lake & city orientation
• Sri Bhakta Hanuman Temple visit
• Seetha Amman Temple visit
• Divurumpola Temple visit
• Tea plantation / tea factory visit where available
• Nuwara Eliya city sightseeing & Gregory Lake area
• Ravana Falls visit
• Ella town / free scenic viewpoints
• Other free sightseeing mentioned in itinerary

• All entrance / admission fees unless specifically mentioned as included
• Temple donations / pooja charges, where applicable
• Temple of the Sacred Tooth Relic entrance fee
• Hakgala Botanical Garden entrance fee
• Ravana Cave entrance / guide charges, if visited
• Any special religious ceremonies, offerings or priest charges
• Any other paid attractions / activities
• Lunch, dinner and beverages unless specifically included
• Air tickets, Sri Lanka visa / ETA and travel insurance
• Early check-in / late check-out
• Personal expenses, tips and porterage
• Any service not specifically mentioned under Package Inclusions

• International and domestic flight tickets are not included in the package

We want your travel experience to be smooth and enjoyable. Please go through these important points before your travel.

• These Terms & Conditions apply to all services and products offered by us, including group tours, customized holidays, corporate travel, and any other domestic, international, or inbound travel arrangements.
  
• We will assist you with your visa application; however, the final decision on approval rests solely with the respective Embassy or Consulate.
  
• Please ensure your passport is valid for at least six (6) months from your intended return date.
  
• All bookings are subject to the terms and conditions shared with you at the time of confirming your package.
  
• Any modifications to the confirmed itinerary are subject to availability, and rates may vary depending on the revised travel dates.
  
• Final travel vouchers will be provided 4 days prior to your departure.
  
• Once issued and shared, travel vouchers cannot be cancelled or refunded.
  
• The itinerary confirmed via email by your travel consultant will be considered the official and final version of your travel plan.
  
• In case the rooms/preferred slots are unavailable, an alternate hotel/schedule of the customer’s preference will be arranged (surcharges might be applicable).
  
• In rare cases, certain trips or activities may be cancelled due to factors beyond our control, such as adverse weather conditions, union matters, government regulations, or other unexpected events. Should this occur, we will do our best to offer suitable alternative arrangements.
  
• Failure to pay the full amount by the specified due date may result in the cancellation of your booking or services, at our sole discretion.
  
• The services included in your package will be detailed in your booking confirmation. Any services not explicitly mentioned are excluded and must be paid for separately.
  
• Price is based on the quoted hotels, transport, and sightseeing options. Any change in category or services will affect the final cost.
  
  
  Amendment Policy
  
• Amendments to dates, hotels, or itinerary are subject to availability and may attract additional charges
  
• Changes requested within 20 days of departure may be treated as cancellation and rebooking
  
  
  Travel Documents & Visa
  
• Passports must be valid for at least 6 months from the date of travel
  
• Obtaining visas is the responsibility of the passenger unless stated otherwise
  
• The company is not responsible for visa rejection or delays
  
  
  Special Requests
  
• Meal preferences, adjoining rooms, early check-ins or specific seat allocations are subject to availability and cannot be guaranteed.

• A minimum of 30% of the total package cost is required at the time of booking to secure services.
• Full payment must be made 30 days before the departure date.
• Booking made within 30 days of departure require full payment at the time of booking.
• Flights full payment needs to be paid at the time of booking.

• Refund Policy 

• Non-Operational Sightseeing or Activities
• In the event that a paid activity is rendered inoperative due to COVID-19 restrictions or any other unforeseen circumstance, a refund will be initiated. Should this occur, we will do our best to offer suitable alternative arrangements. Please note that cash refunds are not applicable in such situations.
• For complimentary activities (not charged to the guest), no refund will be applicable.

• Cancellations Due to Force Majeure Events
• In the event of trip cancellation due to natural calamities, adverse weather conditions, or other force majeure circumstances, Rayna will make every effort to obtain the highest possible refund. This will be subject to the cancellation policies of our service providers, trade partners, and vendors involved in the booking.

• Government-Imposed Travel Restrictions
• In case of an official travel ban for Indian nationals to the booked destination, guests will be offered either an alternative itinerary or, where possible, a rescheduled trip to a later date. Seasonal surcharges may apply in such cases.