• 4 nights accommodation at the below mentioned hotel or similar category 
  
• Daily breakfast at the hotel
  
• Airport transfers (Arrival & Departure) in a private, air-conditioned vehicle
  
• All sightseeing transfers in a private, air-conditioned vehicle with a professional English-speaking driver
• All entrance & parking fees for attractions listed in the itinerary

• International or domestic airfare
  
• Visa fees (if applicable)
  
• Travel insurance
  
• Lunches and dinners
  
• Tips and gratuities to driver, guide, or hotel staff
  
• Personal expenses, including
• Laundry, mini bar, phone calls
• Shopping and souvenirs
  
• Hotel incidentals or room service
  
• Optional activities or upgrades, including
  
• Premium or extreme Bali Swing options
  
• Private boat upgrades at Turtle Island
  
• Professional photo or drone services at tourist locations
  
• Voluntary donations or temple offerings
  
• Early check-in or late check-out at hotels (subject to availability & additional cost)
  
• Any additional sightseeing, services, or transportation not mentioned in the itinerary

We want your travel experience to be smooth and enjoyable. Please go through these important points before your travel.

• These Terms & Conditions apply to all services and products offered by us, including group tours, customized holidays, corporate travel, and any other domestic, international, or inbound travel arrangements.
• We will assist you with your visa application; however, the final decision on approval rests solely with the respective Embassy or Consulate.
• Please ensure your passport is valid for at least six (6) months from your intended return date.
• All bookings are subject to the terms and conditions shared with you at the time of confirming your package.
• Any modifications to the confirmed itinerary are subject to availability, and rates may vary depending on the revised travel dates.
• Final travel vouchers will be provided 4 days prior to your departure.
• Once issued and shared, travel vouchers cannot be cancelled or refunded.
• The itinerary confirmed via email by your travel consultant will be considered the official and final version of your travel plan.
• In case the rooms/preferred slots are unavailable, an alternate hotel/schedule of the customer’s preference will be arranged (surcharges might be applicable).
• In rare cases, certain trips or activities may be cancelled due to factors beyond our control, such as adverse weather conditions, union matters, government regulations, or other unexpected events. Should this occur, we will do our best to offer suitable alternative arrangements. 
• Failure to pay the full amount by the specified due date may result in the cancellation of your booking or services, at our sole discretion.
• The services included in your package will be detailed in your booking confirmation. Any services not explicitly mentioned are excluded and must be paid for separately.
• Price is based on the quoted hotels, transport, and sightseeing options. Any change in category or services will affect the final cost.

• Amendment Policy
• Amendments to dates, hotels, or itinerary are subject to availability and may attract additional charges.
• Changes requested within 20 days of departure may be treated as cancellation and rebooking.

• Travel Documents & Visa
• Passports must be valid for at least 6 months from the date of travel.
• Obtaining visas is the responsibility of the passenger unless stated otherwise.
• The company is not responsible for visa rejection or delays.

• Special Requests
• Meal preferences, adjoining rooms, early check-ins or specific seat allocations are subject to availability and cannot be guaranteed.

• A minimum of 30% of the total package cost is required at the time of booking to secure services.
• Full payment must be made 30 days before the departure date.
• Booking made within 30 days of departure require full payment at the time of booking.
• Flights full payment needs to be paid at the time of booking.

Refund Policy 

• Non-Operational Sightseeing or Activities
• In the event that a paid activity is rendered inoperative due to COVID-19 restrictions or any other unforeseen circumstance, a refund will be initiated. Should this occur, we will do our best to offer suitable alternative arrangements. Please note that cash refunds are not applicable in such situations.
• For complimentary activities (not charged to the guest), no refund will be applicable.

• Cancellations Due to Force Majeure Events
• In the event of trip cancellation due to natural calamities, adverse weather conditions, or other force majeure circumstances, Rayna will make every effort to obtain the highest possible refund. This will be subject to the cancellation policies of our service providers, trade partners, and vendors involved in the booking.

• Government-Imposed Travel Restrictions
• In case of an official travel ban for Indian nationals to the booked destination, guests will be offered either an alternative itinerary or, where possible, a rescheduled trip to a later date. Seasonal surcharges may apply in such cases.