- How should I get in touch with your support team to know more about your tour packages?
For all your queries on our different types of tour packages, dial +971 4 297 2626 or +971 4 269 9900 or send an email to [email protected]
Our customer support team will get back to you at the earliest. We also provide live chat support where you may contact our agents anytime and share your requirements.
- Does Rayna tailor tour packages to incorporate my unique needs?
Yes, all you need to do is to let us know your travel needs, and our travel specialists will tailor a package according to your pocket and preference.
- What are the different types of payment you accept via credit cards?
We accept Visa, American Express, and MasterCard.
- How will I know if my booking is confirmed?
Once the payment is done and booking is made, we’ll send you a confirmation email, along with a unique booking ID that can be used as a reference for the further details of your booking.
- Is it possible for me to make amendments on booking date?
Though it is possible, the amendments can be done subject to its availability. Terms and conditions may also apply.
- What is your cancellation policy?
This largely depends on the nature of your tour package. So contact your travel consultant to know about your tour’s cancellation policy.
- Can cancellations done in midway tour?
This is possible, though the amount would be non-refundable.
- What are the different types of vehicles available for city tour?
We provide vehicles on the basis of group size. These include air-conditioned cars as well as coaches.
- Do city tour package include airfare?
Unless otherwise specified, our tour packages mostly do not include airfare. Depending on its availability, we cater to your visa, ticket, and accommodation. However, extra charges may apply.