Thank you for choosing our travel package(s). By booking a trip through our website,
Please read the following terms and procedures in order to make
sure that you´ve clearly understood the conditions of your preferred trip.
All of the below mentioned terms and conditions are applicable
for bookings made through our websites such as:
Our policy assures you of an economic pricing, along with the convenience
of making reservation online . Unless otherwise mentioned, prices
quoted on our website are charged on per person basis, and do not include tips given
to tour guides or drivers, passport / visa fee, travel insurance, drinks or food,
accommodation, room services, and laundry. The published rates may change without
prior notice, particularly in case of any unforeseen circumstance, such as increase
in airline tickets, hotel rates, or transport expenses.
2. Methods of Payment
We accept almost all major credit cards, such as Visa, MasterCard, American
Express, Discover, and Diners . Full payment must be done by credit
card, and guests are entailed to provide their credit card number to complete the
transaction. This, in turn, will be showed as a charge on your statement.
3. Confirmation of Payment
Once the payment is done, our travel consultants will send you a confirmation
slip by e-mail . Its print can be produced as an evidence of payment
to the service provider to redeem your tour package. But make sure that you´ve
provided correct information pertaining to your travel requirements at the time
4. Cancellation & No Show Policy
The following conditions may apply in the event of any cancellation:
Cancellation done more than seven calendar days prior to the tour date: 5% of cancellation
Cancellation done 4 – 7 days prior to the tour date: 20% of cancellation fee
Cancellation within 3 days prior to the tour date: 100% cancellation fee
Cancellation done after or on the day of the tour: 100% cancellation fee
Please note that gift certificates are both non-refundable and non-cancellable.
4.2 No Show
If you fail to turn up for the tour, no refunds in part or full can be provided.
The same condition applies in the case of unused tickets, sightseeing tours, car-rental
or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed
tours, transfers to and from airports, and other travel related services.
5. Cancellation Procedures
Prior to making cancellation , we recommend you to carefully read
the cancellation rules that apply to your tour package. For cancellation of all
or any part of your reservation, make sure that you make notification of cancellation
to Rayna Tours in writing. Upon receiving your cancellation request,
we´ll let you know through e-mail, fax or telephone regarding the confirmation
of booking cancellation as well as the fee that should be paid. Rayna Tours
cannot be held responsible for any cancellation that has not been received
from you or not confirmed by us.
6. Itinerary Amendments
Routings and services covered in your package are subject to change based on
local / weather conditions, airway schedules and such other several
aspects. Should this transpire, we can provide suitable options of similar value,
however depending on its availability. At most, we announce changes in itinerary,
if any, before departure. Please note that Rayna Tours & Travels
reserves complete right to implement minor amendments in itinerary at any time without
reimbursement. Further, no reimbursement can be done in the event of vis major,
such as flood and earthquake.
7. Hotel Accommodation & Check-in – Check-out Policy
If we are not able to trace for you an accommodation in your preferred hotel, all
efforts will be undertaken to provide you with a suitable alternative of similar
budget and standard. Speaking of check-in / check-out policy, it largely depends
on the hotel that you´ve chosen. Rayna Tours & Travels cannot
be held responsible for any early or late check-in and check-out requests which
are not adhered by the hotel due to their busy schedule.
8. Travel Insurance
Rayna Tours & Travels shall not be responsible for any kind of
damages as an outcome of accident, illness, injury, or loss of personal baggage
or even the cancellation of trip. It is advisable that the traveler should avail
of a travel insurance policy to tackle unforeseen events.
9. Travel Documents
It is the responsibility of every guest to ensure that he or she carries documents
relevant for a particular tour, including passport or a valid ID card. This is especially
important for guests coming from a different country. No refund can be done in the
event of loss or lack of these relevant documents. Similarly, passengers –
irrespective of their nationality – are advised to check with their respective
country´s consulate here to gain information on entry requisites, before they
plan to visit here. Equally vital is to inquire with your consulate regarding the
current visa and health requirements, as they are subject to change without prior
10. Website Usage Restrictions
All content in this website, including logo, images, information on tour package,
pricing details, and other relevant details, are proprietary to Rayna Tours and
Travels. Accordingly, as a condition of this website´s usage, you agree not
to exploit this website or its content for any non-personal, commercial, or illegitimate